Effective Date: November 1, 2024
Cabinet Hive (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us via our website www.cabinethive.ca, Facebook lead forms, and other advertising channels. By submitting your information or using our services, you agree to the terms of this Privacy Policy.

1. Introduction
At Cabinet Hive, we offer custom cabinet solutions for homes in Scarborough, Canada, and surrounding areas. This policy explains how we collect and use your personal data when you submit a lead form on our website or through Facebook ads, and how we keep your information secure.

2. Types of Information We Collect
We collect the following personal information:
Full Name: To address you properly in communication.
Phone Number: To contact you directly regarding your inquiry.
Email Address: To send you follow-up information, quotes, and promotional content (if you’ve opted in).

3. How Information is Collected
We collect your personal information through the following methods:
Facebook Lead Forms: When you submit a lead form through Facebook ads, you provide us with your contact details.
Website: If you fill out a contact or inquiry form on www.cabinethive.ca, we collect the same personal data.

4. Purpose of Data Collection
We collect your personal information for the following purposes:
To Follow Up on Leads: We use your contact details to respond to your inquiries about custom cabinet services.
To Send Quotes: We may send you estimates or pricing information based on your inquiry.
To Provide Information: We may send you additional details about our products and services, including promotions and news updates (if you’ve opted in).
To Improve Our Services: Your feedback and inquiries help us improve our offerings.

5. How Information is Used
Your personal information is used primarily to:
Contact you for follow-up conversations.
Send you quotes or information about our custom cabinet services.
Provide customer service and answer any questions or requests.
Share promotions, offers, and relevant updates (only if you have opted to receive marketing communications).
We may also use your information for internal analytics to improve our website and services.

6. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following cases:
Service Providers: We may share your data with trusted vendors and contractors who help us provide services, such as email marketing platforms, payment processors, or customer support tools.
Advertising Partners: We use third-party advertising platforms such as Meta (Facebook), Google Ads Manager, and Google Analytics to analyze and improve the effectiveness of our marketing campaigns. These platforms may collect data related to your interactions with our ads and website for the purposes of improving targeting and measuring ad performance. These services may use cookies or similar technologies to collect information.
Legal Requirements: If required by law or to protect our rights, we may disclose your personal information to authorities or as part of legal proceedings.

7. Data Security
We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage systems, encryption technologies, and limited access to your data.

8. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you no longer wish to receive communication from us, you can request to have your data deleted or updated.
We will delete or anonymize your personal data when it is no longer needed or when you request it, subject to any legal or contractual obligations.

9. User Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may ask us to delete your personal information, subject to any legal obligations.
Opt-Out: If you have subscribed to marketing communications, you can opt-out at any time by unsubscribing from our emails or contacting us directly.
To exercise your rights, please contact us using the details provided below.

10. Cookies and Tracking
We use cookies and similar tracking technologies (such as Google Analytics, Google Ads Manager, and Facebook Pixel) to enhance your experience on our website and to better understand how users interact with our online content. Cookies help us provide more relevant marketing and improve website functionality.
You can control the use of cookies through your browser settings, but note that disabling cookies may impact your experience on our website.

11. Legal Compliance
We comply with applicable privacy laws, including:
Personal Information Protection and Electronic Documents Act (PIPEDA): This is the Canadian law governing the collection and handling of personal data.
General Data Protection Regulation (GDPR): If you are located in the European Union, we comply with GDPR for the processing of your personal data.
California Consumer Privacy Act (CCPA): If you are a California resident, we comply with CCPA regarding your rights over personal data.

12. Contact Information
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Cabinet Hive
Email: info@cabinethive.ca
Phone: (647) 223-2237
Website: www.cabinethive.ca
Address: 1149 Bellamy Rd N, Scarborough, ON M1H 1H7, Canada